SMS Privacy Policy
Formula Fabrication Heating & Cooling SMS Marketing Privacy Policy
Effective Date: 03/17/2025
This Privacy Policy describes how Formula Fabrication Heating & Cooling (“we,” “us,” or “our”) collects, uses, and shares information when you opt-in to receive SMS text messages from us. By providing your mobile phone number and opting in, you agree to the terms of this Privacy Policy.
1. Information We Collect:
We collect the following information from you when you opt-in to our SMS marketing program:
Mobile Phone Number: This is essential for sending you SMS messages.
First and Last Name (Optional): We may collect your name to personalize our messages.
Email Address (Optional): We may collect your email address for additional communication or record-keeping.
Opt-in Date and Time: We record the date and time of your opt-in for compliance purposes.
Opt-in Method: We record how you opted-in (e.g., paper form, website).
2. How We Use Your Information:
We use your information for the following purposes:
Sending SMS Messages: To send you marketing, promotional, and informational messages related to our services, special offers, appointment reminders, and service updates.
Personalization: To personalize our messages based on your name and other provided information (if applicable).
Compliance: To comply with legal and regulatory requirements, including the Telephone Consumer Protection Act (TCPA) and other applicable laws.
Customer Service: To provide customer support and respond to your inquiries.
Improving Our Services: To analyze campaign performance and improve our SMS marketing strategy.
3. Sharing Your Information:
We will not share your mobile phone number or other personal information with third parties for their marketing purposes without your explicit consent.
We may share your information with:
Service Providers: We may share your information with third-party service providers who assist us in sending SMS messages and managing our marketing program. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Compliance: We may disclose your information if required by law or in response to a valid legal request.
4. Data Security:
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
5. Opt-Out and Unsubscribe:
You can unsubscribe from our SMS marketing program at any time by replying “STOP” to any message you receive from us. Upon receiving your “STOP” message, we will promptly remove your mobile phone number from our SMS marketing list.
6. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or by sending you an SMS message. Your continued participation in our SMS marketing program after any changes indicates your acceptance of the updated policy.
7. Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at:
Formula Fabrication Heating & Cooling
31936 US Highway 2
Libby, MT 59923
(406) 293-3994
formula@formulafab.com
8. TCPA Compliance:
We are committed to complying with the Telephone Consumer Protection Act (TCPA) and other applicable laws and regulations regarding SMS marketing.